Obviously from time to time you may have an issue with the product(s) you have ordered :-
- They might not look like what you thought they would
- They might not be what you wanted
- It could also be that on a very rare occasion the product(s) could be faulty Or :-
- That product(s) you have ordered could be too big or too small due to the “Faulty Tape Measure”!
We at INTER Bathrooms will be only too happy to take back the product(s) you have bought (subject to conditions).
Please take a look at our Returns policy below.
Inter Bathrooms Return Policy
Please read below regarding the return of product(s) that are :-
- Damaged (due to delivery or otherwise)
Please read the appropriate section(s) regarding the reason for your return, then fill in the appropriate details on the returns form attaching any relevant documentation i.e. Photographic evidence (if required), costs to yourselves etc.
Each return will be dealt with accordingly and promptly.
As may happen from time to time, product(s) are ordered that may not be required or they are just not the right product(s) for you!
Should you wish to return the product(s) or form an exchange, then please do so within 10 working days from the time of delivery.
You will be issued with a full “no quibble” money back return to your original method of payment.
(Unfortunately delivery costs for unwanted items will be paid by you, unless agreed otherwise before return.
We can arrange a pick-up for you at your cost should you require).
Incorrectly Supplied Product(s)
Unfortunately human (and sometimes computer) error can happen. We at INTER Bathrooms understand this and fully appreciate the problems it can cause.
You the customer will be our top priority and your order will be dealt with as fast as humanly (and electronically) possible at no cost to yourselves.
Faulty/Damaged Product(s) on arrival
The product(s) you ordered are being delivered to you by carrier, this can from time to time cause damage to your product(s).
If after the product(s) are fitted (as per full fitting instructions) and is found to be faulty then a replacement will be forwarded as and when the product has been returned to us and assessed.
If the product(s) is found to be manufactured faulty then Delivery/pick-up costs will be met by INTER Bathrooms.
Faulty Product(s) in Service
We at INTER Bathrooms endeavour to only provide top class product(s) at all times.
However on the very unfortunate occasion that a product(s) becomes faulty due to wear and tear your full manufacturers guarantee is employed.
(Return conditions will apply in accordance with the supplier of the product.)
All returns whether the product(s) are unwanted, damaged, incorrect or faulty that are to be returned need to be suitably packaged.
If the product(s) have just arrived to you and they are not what you ordered, damaged, or faulty, then please re-wrap with the packaging supplied to the best of your ability.
Some product may be shrink wrapped, so obviously that will be a problem to package.
Please get in touch for advice on how to carry out alternative packaging (we can supply appropriate packaging, however there may be a cost depending on the reason for return).
As described earlier, please inform us immediately (or up to 10 working days from delivery) as to the problem.
Please bear in mind all the product(s) are your responsibility until they reach INTER Bathrooms.
If the product(s) are returned due to being unwanted or incorrect, we would hope the product(s) would be returned to us in a re-saleable condition.
Unfortunately if the product is returned inappropriately packaged, and thus has become damaged it may affect the status of your refund.
All product(s) must be returned to us within 10 working days from the delivery date.
In the event of a refund, all monies due to you will be paid to your original method of payment (Paypal etc).
This will take place once all product(s) have been returned and assessed.